swiftbay Order & Shipping Policy

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Welcome to swiftbay. We are committed to getting your grocery and kitchen essentials to you safely and on time. This policy explains exactly how we handle order processing, shipping, and delivery, so you know what to expect at every stage—from the moment you check out to the moment your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed off to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally processed the same business day. Orders received after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packed using specialized cold-chain insulation and are dispatched Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has been dispatched from our facility. Transit times may be slightly longer during peak holiday periods or due to severe weather conditions.

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International Shipping

swiftbay currently ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees assessed when the shipment reaches the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

Once your order has shipped, you will receive an automated shipping confirmation email with a direct tracking link and carrier details.

If your tracking number has not arrived, or you see no tracking updates within 3 business days of your order confirmation, please contact our support team with your order number so we can look into it.

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Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after your order is placed.

• If you need to correct your shipping address or change your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every delivery we send out:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of shipping delays, contact us within 48 hours of delivery with photos, and we will provide a full refund or a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if your items arrive damaged, please reach out to us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: swiftbay
• Customer Support Email: [email protected]
• Customer Support Phone: 13025305497
• Physical Business Address: 507 N DUPONT ST, WILMINGTON, DE 19805, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST